Darwin’s is committed to transparency and clarity in how it collects and uses data for its customers and others who visit its websites. For the use of the Darwin’s website, mobile application, blog, and order system (the “Products”), it is necessary for Darwin’s to collect information necessary from visitors and customers to make the site function properly.
Information We Collect from You
In order to provide the Products and to provide you with information about products or services that may be of interest, we collect information about you such as what pages you visit (so we can return you to those pages if you leave and return). You may be asked to provide us with information through our website or customer service representatives. This information may include your name and contact information (phone numbers, email and mailing addresses), birthdate, gender, and order history, in addition to other information needed in order to provide you with our products and services (such as name and other information about your pet(s)). If you participate in any user discussion or reviews you might provide us a profile picture. To order Darwin’s Products you will need to provide payment information either through the website or on the phone, which could include bank account, or credit or debit card numbers or other information.
We will collect any communications that relate to the Products so we can have them for future reference to serve you, such as emails about changing an order or suspending delivery while on vacation, or feedback about particular product offerings.
We may also collect information about the device or computer used so the information will display properly, such as the type of device, the model, the operating system and software, browser, information, screen size and screen resolution, unique device identifiers, and mobile provider. We also may collect information regarding the access to the websites, such as the dates and times of access, device IP addresses, and other sites that you have visited prior to the use of the Site. We also collect information from your mobile device regarding your location.
Use of Information
We will use the information we collect about you to facilitate the operation of Darwin’s and to process the orders you have placed with us, including for payments, confirmations and updates, and to help us operate, maintain and improve the Products.
We also may communicate with you regarding the Darwin’s Products and other products and services provided by Darwin’s and third-party providers; news relevant to Darwin’s and its industry; and for promotions, contests, sweepstakes, all in accordance with applicable law.
Sharing of Information
We may share your personal information with the third-party providers who help us process and deliver your orders. For example, in order to process your payment, we must provide your contact information and bank card information to a third-party processing service. To deliver your order we may provide your contact information to a shipping company to deliver your order if we do not deliver it ourselves. We may also share your information with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf, and we limit this solely to the Products we offer and our development of new offerings.
Darwin’s does not retain bank payment card information longer than it takes to process an order. At the time of an order, such information is transmitted to our third-party payment processor in encrypted form and then deleted from Darwin’s records. Darwin’s does retain the last four digits of the bank card used to allow a customer to see the payment method of a prior order.
We may share your personal information with third parties to provide you a service you requested through a partnership or promotional offerings.
We may release your personal information when we believe in good faith that release is necessary to comply with applicable law or governmental regulations, including laws outside your country of residence; enforce or apply the Terms, or protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations (including outside of your country of residence), private or governmental.
We may share your personal information in an aggregated or anonymized form which cannot reasonably be used to identify you.
We may share your personal information in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. In addition, if Darwin’s, or substantially all of its assets are acquired, whether through a merger, consolidation, stock purchase or otherwise, or in the event that Darwin’s goes out of business or enters bankruptcy, user information (including personal information) would be one of the assets that is transferred or acquired by a third party.
Data Sharing for Third-Party Marketing Purposes.
Darwin’s does not sell, rent or otherwise share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
We do our best to safeguard user account information, including personal information. However, no one can guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information.
Your account information (including personal information) is protected by a password set by you for your privacy and security. You are responsible for preventing unauthorized access to your account and personal information by selecting and protecting your password appropriately, and restricting access to your device and computer.
Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. Your access to and use of the Service or your submission of any personal information to us will constitute your consent to the transfer of your personal information outside of your home country or jurisdiction.
Even after you remove information from your account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, or it was copied or stored by other users. Removed and deleted information may remain on backup media for a period of time prior to being deleted from our servers.
Individuals Under the Age of 18
Our sites are only for users who are at least 18 years old. We do not permit those under 18 years of age to use the Sites or Products, and we do not knowingly keep any personally-identifiable information about people under 18. If you submit this information to us by mistake, contact us with the details and we will remove it for you.
Changing or Update Your Information
You can access, change, delete or update your personal information or how we use your information by emailing us at [email protected]. We will implement your requested changes as soon as reasonably possible.
Individuals Within the European Union
If you are located within the European Union, you have the following rights with respect to your personal information: 1) to access your personal information; 2) to rectify your personal information; 3) to delete your personal information; 4) to restrict the use of your personal information; 5) to consent to the transfer of your personal information to another organization; 6) to object to the use of your personal information; and 7) to withdraw consent to the use of your personal information. To exercise your rights, you may contact us at [email protected]. You also have the right to complain to the relevant data protection authority when you believe we have not used your personal information in accordance with data protection law.